SSS VenuePass

Fire N Ice Arena

Terms of Service

Fire N Ice Arena, doing business as SSS VenuePass
Effective date: July 30, 2026 | Last updated: July 30, 2026

Previous versions of these Terms are retained and available on request.

Please read Section 13. It describes real physical risks at an ice facility and it limits your legal rights.
Please read Section 21. It requires most disputes to go to individual arbitration rather than court, and waives class actions. You can opt out within 30 days at no cost.

Welcome to SSS VenuePass. These Terms are an agreement between you and Fire N Ice Arena (“we”, “us”, “our”), which operates the SSS VenuePass ticketing platform and the venue of the same name. They govern your use of the SSS VenuePass website and ticketing services (the “Platform”) and your attendance at events at Fire N Ice Arena (the “Venue”). By using the Platform, buying a ticket, accepting a transferred ticket, or entering the Venue with a ticket, you agree to these Terms. If you do not agree, do not use the Platform.

The version of these Terms live when you completed a purchase governs that purchase.

1. Documents that form part of these Terms

  • the Refund and Cancellation Policy
  • the Privacy Policy
  • the Venue Code of Conduct and Prohibited Items List, posted at the Venue entrances and available from the box office on request
  • any event-specific terms shown to you at purchase

If they conflict, this is the order that applies: the law, then the Refund and Cancellation Policy, then event-specific terms, then these Terms.

2. Eligibility

You must be at least 18 and able to enter a binding contract to create an account or buy tickets. A parent or legal guardian may buy tickets for a minor, and by doing so accepts these Terms on that minor’s behalf as well as their own. Minors may not create accounts or make purchases themselves.

The Platform is not directed to children under 13.

3. Your account

You may hold one account. Creating extra accounts to get around ticket limits, presale rules, promotional limits, or a suspension is not permitted.

Keep your information accurate and current, and keep your credentials confidential. You are responsible for activity under your account. Tell us at help@sssvenuepass.com straight away if you think someone else has access.

We may verify your identity, address, phone, or payment details, and may suspend an account while we do.

We may suspend or close an account for breach of these Terms, suspected fraud, repeated payment disputes, circumventing purchase controls, abuse directed at our staff, or where the law requires it. If we close your account, valid tickets you bought in good faith are still honoured or refunded, unless the closure relates to fraud, bots, unauthorised resale, or conduct under Section 11.

You can close your account any time by writing to help@sssvenuepass.com. Closing it does not cancel outstanding orders or forfeit refunds you are owed.

4. Prices and purchases

Prices are shown in US dollars. The ticket prices listed on event pages, listings and seat maps are the ticket price only, and some of those listings are rounded to the nearest dollar. For purchases made on this website, a service fee is calculated on top of your subtotal and itemised on the checkout screen before you authorise payment. Tickets bought in person at the box office are charged at the ticket price without that fee. Optional extras are never pre-selected.

The price that binds you is the total shown on the final screen when you authorise payment. Prices can change at any time before you complete an order. A price change while you are in checkout does not affect an order you have already authorised. If the price later falls, you are not owed the difference; if it later rises, we do not charge you more.

Submitting an order is an offer to buy. A contract forms when we send your confirmation. Our right to decline or cancel an order, ticket limits, and our approach to pricing errors are set out in the Refund and Cancellation Policy.

All refunds, cancellations, postponements, transfers, and add-ons are governed by the Refund and Cancellation Policy, which forms part of these Terms. In short: most sales are final, we refund in full and automatically if we cancel, you get 14 days to decide if we move an event, and you get a full refund if the failure was ours.

5. What a ticket is

A ticket is a limited, revocable licence to enter the Venue and occupy a specific seat for a specific event. It is not a property right, a lease, an equity interest, or a guarantee of any particular experience.

We and the Venue may revoke a ticket and refuse entry or remove you, without a refund, if you:

  • breach these Terms, the Refund and Cancellation Policy, or the Code of Conduct;
  • appear intoxicated or impaired, or carry a prohibited item;
  • behave in a disorderly, threatening, abusive, or discriminatory way, or interfere with other guests or with the event;
  • refuse a security search or bag inspection;
  • enter a restricted area, the ice surface, a player bench, or a production area;
  • use a ticket obtained in breach of Section 10 or from an unauthorised source;
  • are subject to an existing exclusion from the Venue.

We may also revoke a ticket without any cause by refunding the full amount you paid before the event. Refunding you ends all rights under the ticket immediately.

If you transfer a ticket, or let a minor use one, you are agreeing these Terms bind that person too, and you agree to tell them so.

6. Getting into the Venue

Screening. Everyone is subject to a search of person and property. Refusing means no entry and no refund.

Prohibited items. The current list is posted at the Venue entrances and can change without notice. It includes weapons of any kind, outside food and drink, alcohol, illegal substances, glass, laser pointers, drones, professional recording equipment, oversized bags, noisemakers, poles, banners, and animals other than trained service animals.

Bags. Bags are subject to inspection on entry. Size limits are posted at the entrances and may vary by event.

Re-entry. The re-entry policy is posted at the entrances and may vary by event. Where re-entry is not permitted, leaving ends your licence for that event.

Seating. Sit in the seat you were assigned. Taking a better seat without authorisation can get you removed. Do not stand in aisles or walkways or on seats.

The ice surface. No guest may go onto the ice, the player benches, the penalty areas, the Zamboni entry, or any restricted operational area at any time, except during a public skate or programmed session, and then only following the posted rules, the required equipment, and staff instructions.

Temperature. The building is kept cold. Dress for it. Being cold is not a reason for a refund.

Alcohol. Served under Arizona law, with valid ID, per-person limits, and cut-off times set by management. Service can be refused at staff discretion.

No smoking or vaping anywhere in the building or in designated non-smoking outdoor areas.

The full Code of Conduct is posted at the Venue and forms part of these Terms. Report a problem to any staff member or to help@sssvenuepass.com.

7. Photography, recording, and your image

Yours. Personal photography for your own private use is fine at most events. Professional cameras, detachable lenses, tripods, flash, drones, and any audio or video recording of the event are not permitted unless we have agreed in writing. Unauthorised recordings may be deleted and your ticket revoked without refund.

You may not broadcast, stream, or commercially reproduce any account, image, or description of an event, and you get no rights in the event itself.

Ours. By entering the Venue you agree that we may photograph, film, and record you, and you grant us and our licensees a perpetual, worldwide, royalty-free licence to use your image, likeness, and voice in any medium for any purpose, including marketing, without further notice, approval, or payment. If you are not comfortable with that, do not enter.

The Venue is under continuous video surveillance for safety and security. See the Privacy Policy for how long footage is kept and who can see it.

8. Health and safety

Follow posted signage and staff instructions. In an emergency, go calmly to the nearest marked exit. First aid is available from any staff member and the station is signed within the building.

Events may include loud amplified sound, strobe and flashing lights, haze, pyrotechnics, and sudden effects. If you have photosensitive epilepsy, a cardiac condition, hearing sensitivity, are pregnant, or have any other condition that makes these a risk, please assess that for yourself before attending. Where we know about specific effects in advance we note them on the event page. We will relocate you on request where we can, but sensitivity to these effects is not a ground for a refund once an event has begun.

We may impose entry requirements in response to a public health order. Where a requirement was introduced after you bought and you cannot comply, we refund you in full.

9. Using the Platform

Use the Platform for your own lawful, personal, non-commercial ticketing purposes.

You may not:

  • use any bot, crawler, scraper, script, macro, headless browser, or automated tool to access, search, buy from, or monitor the Platform;
  • get around any security measure, access control, CAPTCHA, rate limit, queue, presale gate, or ticket limit;
  • use proxies, VPN rotation, device spoofing, or multiple identities to evade limits;
  • probe or test the security of any of our systems, or breach any authentication;
  • reverse engineer, decompile, or disassemble any part of the Platform;
  • introduce malware, or place unreasonable load on our infrastructure;
  • access the Platform through anything other than the interfaces we provide, including unauthorised API access;
  • scrape or index our event data, seat maps, pricing, or availability;
  • frame or mirror the Platform in a way that suggests we are affiliated;
  • use the Platform to sell tickets, goods, or services, to advertise, or to solicit our users;
  • post content that is unlawful, infringing, defamatory, harassing, threatening, obscene, or impersonating, or use information from the Platform to contact or harass another user.

Circumventing purchase controls may violate the federal Better Online Ticket Sales Act (15 U.S.C. § 45c), the Computer Fraud and Abuse Act, and Arizona law, and Arizona treats it as an unlawful practice under its Consumer Fraud Act.

We may investigate, void tickets, cancel orders, suspend accounts, block devices and payment methods, and pursue damages and injunctions. You agree that breaching this section would cause us irreparable harm for which money damages are inadequate, and that we may seek injunctive relief without posting a bond.

10. Transfers and resale

Transfers, resale limits, and the consequences of breaching them are set out in Section 9 of the Refund and Cancellation Policy, which forms part of these Terms. In summary: transfer through the Platform only, transfer is final, refunds go to whoever originally paid, and reselling above face value within 200 feet of the Venue or its parking area is prohibited by Arizona law.

We are not responsible for tickets bought or sold through unauthorised third parties.

11. Intellectual property

Everything on the Platform, including text, graphics, logos, images, software, seat maps, and design, belongs to us or our licensors and is protected by intellectual property law.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Platform for your own ticketing. It ends automatically if you breach these Terms. You may not copy, reproduce, distribute, publish, modify, create derivative works from, sell, or exploit any part of it.

Our names, logos, and Venue marks may not be used without our written permission, including in resale listings, event promotion, merchandise, or metadata.

If you send us ideas or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without payment or attribution.

You keep ownership of content you submit, such as support messages or reviews, and grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to use it in connection with the Platform. You confirm you have the rights to whatever you submit.

Copyright complaints go to help@sssvenuepass.com. We act on complying notices and terminate repeat infringers.

12. Communications

Transactional messages. By creating an account or buying a ticket, you agree to receive order confirmations, ticket delivery, waitlist notifications, event cancellation notices, and refund notices by email. You cannot opt out of these while you hold an active order, because they are how we meet our obligations to you.

We do not operate a marketing mailing list, and we do not send you promotional email. Everything we send you relates to an order you placed or an event you hold a ticket for.

Do not rely on email for anything urgent. We do not operate a safety or emergency alerting channel for attendees. Safety information is given by staff, signage and announcements at the Venue.

Electronic records. You agree to receive notices, disclosures, and agreements electronically, and that electronic signatures and records satisfy any legal writing requirement. You can withdraw that by writing to help@sssvenuepass.com, which means we would have to close your online account.

13. Assumption of risk, waiver, and release

READ THIS SECTION. IT LIMITS YOUR LEGAL RIGHTS.

WARNING

PUCKS, BALLS, STICKS, EQUIPMENT, AND OTHER OBJECTS MAY LEAVE THE PLAYING SURFACE AND ENTER SPECTATOR AREAS AT HIGH SPEED, DESPITE PROTECTIVE GLASS, NETTING, AND OTHER SHIELDING. SERIOUS INJURY, INCLUDING PERMANENT DISABILITY AND DEATH, CAN OCCUR. STAY ALERT AT ALL TIMES, INCLUDING DURING WARM-UPS, INTERMISSIONS, AND AFTER PLAY STOPS. IF YOU ARE STRUCK, IMMEDIATELY ASK ANY STAFF MEMBER TO DIRECT YOU TO THE MEDICAL STATION.

IF YOU ARE CONCERNED ABOUT YOUR SEAT LOCATION BECAUSE OF THIS RISK, ASK THE BOX OFFICE ABOUT ALTERNATIVES BEFORE THE EVENT.

13.1 Assumption of risk

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TICKET HOLDER, ON BEHALF OF THEMSELVES AND ANY MINOR OR OTHER PERSON ACCOMPANYING THEM, VOLUNTARILY ASSUMES ALL RISK AND DANGER OF PERSONAL INJURY, ILLNESS, DISABILITY, DEATH, AND LOSS OF OR DAMAGE TO PROPERTY ARISING FROM OR RELATING IN ANY WAY TO THE EVENT OR THE VENUE, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE EVENT, AND WHETHER INSIDE THE BUILDING OR IN ITS PARKING AREAS AND APPROACHES.

13.2 The specific risks

These risks include, without limitation:

  • flying pucks, balls, sticks, skates, blades, helmets, equipment, and promotional items;
  • contact with players, skaters, other spectators, officials, mascots, or staff;
  • objects thrown, dropped, or launched by anyone;
  • the ice surface, wet floors, condensation, dasher boards, glass, netting, and rink structures;
  • falls, collisions, lacerations, strains, and impact injuries during skating, learn-to-skate, public skate, fitness, cardio, or treadmill activity offered at the Venue;
  • exercise equipment, treadmills, and fitness apparatus located in or adjacent to spectator areas;
  • ammonia, refrigerant, and ice plant systems;
  • low temperature, cold exposure, and slip hazards;
  • crowd movement, queuing, congestion, and evacuation;
  • loud noise, strobe and flashing lighting, haze, and pyrotechnic effects;
  • exposure to communicable disease, which is inherent in any public gathering;
  • the negligence or misconduct of other spectators;
  • loss, theft, or damage to your belongings.

13.3 Release

TO THE FULLEST EXTENT PERMITTED BY LAW, THE HOLDER RELEASES AND AGREES NOT TO SUE FIRE N ICE ARENA, TRADING AS SSS VENUEPASS, AND THE VENUE, ITS OWNERS, OPERATORS, MANAGEMENT, PROMOTERS, PERFORMERS, TEAMS, LEAGUES, PARTICIPANTS, SPONSORS, LICENSEES, AND CONTRACTORS, AND EACH OF THEIR RESPECTIVE PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AND AGENTS (THE “RELEASED PARTIES”), FROM ALL CLAIMS ARISING FROM OR RELATING TO THE RISKS DESCRIBED ABOVE.

13.4 What this release does not cover

This section does not release anyone from liability for gross negligence, recklessness, wilful or wanton misconduct, intentional acts, or any liability that cannot lawfully be released. Arizona law governs whether and how far this section is enforceable, and if any part of it is unenforceable, the rest still applies as far as the law allows.

13.5 Activity waivers are separate

Taking part in skating, learn-to-skate, public skate, fitness sessions, or equipment rental requires a separate signed waiver, and for anyone under 18, a waiver signed by a parent or legal guardian. Buying a ticket or an add-on does not replace that waiver.

13.6 Your belongings

We are not responsible for lost, stolen, or damaged personal property. Lost property is held at the box office for 30 days.

14. Indemnity

You agree to indemnify, defend, and hold harmless the Released Parties from any claim, demand, loss, liability, damage, cost, and expense, including reasonable legal fees, arising from or relating to: your breach of these Terms or any document forming part of them; your use or misuse of the Platform; your conduct at the Venue; your breach of any law or third-party right; content you submit; any ticket you transfer or resell; and the acts or omissions of any minor or guest you are responsible for.

We may take over the defence of any matter you are indemnifying, and you will cooperate with us.

15. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL TICKETS AND ADD-ONS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that defects will be fixed.

We make no warranty about the quality, content, safety, or conduct of any event, performer, or third-party vendor.

Seat maps, 3D seat views, and images are approximations. Actual sightlines vary.

Some states do not allow these exclusions, so parts of this section may not apply to you. Nothing here excludes any warranty or right that cannot lawfully be excluded.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, TRAVEL COSTS, ACCOMMODATION COSTS, OR LOST OPPORTUNITY, ARISING FROM OR RELATING TO THE PLATFORM, ANY TICKET, OR ANY EVENT, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT WE WERE WARNED OF THE POSSIBILITY.

Cap. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO A GIVEN ORDER WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID FOR THAT ORDER, OR (B) $100.

What the cap does not cover. This section does not apply to: death or personal injury caused by our negligence, where the law does not permit that limitation; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; our obligation to pay refunds due under the Refund and Cancellation Policy; or any liability that cannot lawfully be limited.

These limits are an essential part of the bargain and apply even if a limited remedy fails its purpose. Some states do not allow the exclusion of incidental or consequential damages, so parts of this section may not apply to you.

17. Third parties

The Platform uses third-party services including Stripe for payments, EmailJS for transactional email, and third-party providers for QR code generation, script libraries and typefaces. These are listed in Section 7 of the Privacy Policy. We may link to rideshare, hotel, mapping, or partner sites. We do not control them and are not responsible for their content or practices. Their terms and privacy policies apply to your dealings with them.

18. Circumstances beyond our control

We are excused from performing where prevented by causes beyond our reasonable control, including severe weather, fire, flood, earthquake, pandemic, public health order, war, terrorism, civil disorder, labour action, utility or power failure, telecommunications failure, refrigeration or ice plant failure, structural failure, government action, or a performer being unavailable for any of those reasons.

This excuses us from running the event. It does not excuse us from refunding you. Refunds in these circumstances are governed by the Refund and Cancellation Policy on exactly the same terms as any other cancellation.

19. Changes to these Terms

We may amend these Terms. Material changes take effect 15 days after we post them with a new date and, for account holders, email you.

Continuing to use the Platform after that date means you accept the change. If you do not agree, stop using the Platform and close your account.

Amendments do not apply backwards. They do not affect orders already placed or any dispute that arose before the amendment. Previous versions are retained and available on request.

20. Governing law

These Terms and any dispute about them are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.

Subject to Section 21, the exclusive venue for any court action is the state and federal courts in Maricopa County, Arizona, and you consent to jurisdiction there.

Nothing here deprives you of the protection of mandatory consumer-protection law in the state where you live.

21. Dispute resolution

21.1 Talk to us first. Before filing anything, send a written Notice of Dispute to help@sssvenuepass.com describing your claim and what you want. We will do the same to the address on your account. Neither of us may start arbitration or litigation for 60 days after that notice. That period pauses any deadline for bringing a claim. Either of us can ask for a phone settlement call in that window, and both of us agree to take part in good faith.

21.2 Arbitration. If that does not resolve it, any dispute arising out of or relating to these Terms, the Platform, any ticket, or any event will be resolved by binding individual arbitration rather than in court, except as set out in 21.4.

21.3 How it works. Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified here, before a single neutral arbitrator. We pay all filing, administrative, and arbitrator fees above what you would have paid to file in court, unless the arbitrator finds your claim frivolous. For claims under $25,000, arbitration is on documents only, or by phone or video if you prefer, with no need to appear in person. For larger claims, the hearing is in the county where you live, or remote if you choose. The arbitrator can award anything a court could award you individually, including statutory damages and legal fees where a statute allows, and must give written reasons.

21.4 What is not arbitrated. Either of us may bring an individual claim in small claims court within that court’s limits, and either of us may go to court for injunctive relief about intellectual property or a breach of Section 9. Any claim that the law says cannot be arbitrated is not arbitrated. Using small claims court does not waive arbitration for other claims.

21.5 CLASS ACTION WAIVER. YOU AND WE EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or run any form of class proceeding.

21.6 Public injunctive relief. Nothing here stops you seeking public injunctive relief where a statute gives you a non-waivable right to it. If a court finds such a claim cannot be arbitrated, that claim alone is severed and paused while the rest goes to arbitration.

21.7 Severability. If the class action waiver is unenforceable for a particular claim, that claim alone leaves arbitration and goes to court, and everything else stays in arbitration. If Section 21.2 as a whole is unenforceable, the rest of these Terms survives.

21.8 YOU CAN OPT OUT. You may opt out of arbitration by writing to us within 30 days of first accepting these Terms, at help@sssvenuepass.com, giving your name, account email, and saying you opt out of arbitration. Opting out costs you nothing and changes nothing else about your account, your tickets, or these Terms. If you opt out, Section 20 applies instead.

21.9 Changes. If we materially change this section, the change does not apply to any dispute where a Notice of Dispute was already sent, and you can reject the change by writing to us within 30 days, in which case the previous version applies.

21.10 This section survives closure of your account.

22. General

Entire agreement. These Terms and the documents forming part of them are the whole agreement between us on their subject matter and replace anything said before. There is no oral or implied agreement between us that is binding.

Severability. If any provision is unenforceable, it is narrowed as little as necessary to make it work, or removed if that is not possible, and the rest stays in force.

No waiver. If we do not enforce something, we have not waived it. A waiver only counts if we put it in writing.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in a merger, acquisition, or sale of assets, on notice to you.

Third-party beneficiaries. None, except that the Released Parties in Sections 13, 14, and 16 can enforce those sections.

No partnership. Nothing here creates a partnership, joint venture, agency, or employment relationship.

Survival. Sections 11, 13, 14, 15, 16, 20, 21, and 22 survive termination.

Notices. We may notify you at the email or address on your account, or by posting on the Platform. Notices to us must be addressed to Fire N Ice Arena, Attn: Legal, and sent to help@sssvenuepass.com.

Interpretation. “Including” means “including without limitation.” Headings are for convenience. These Terms are not to be construed against whoever drafted them. They are written in English and the English version controls.

23. Contact

Support help@sssvenuepass.com
Legal notices and Notice of Dispute Fire N Ice Arena, Attn: Legal — help@sssvenuepass.com
Security reports help@sssvenuepass.com
Copyright complaints help@sssvenuepass.com
Accessibility help@sssvenuepass.com
Privacy help@sssvenuepass.com

By using SSS VenuePass you acknowledge that you have read, understood, and agree to these Terms of Service.

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